Terms and Conditions
Our Contact details:
Williamson Manufacturing Company Ltd
Phone: 0845 226 3638
Fax: 0845 226 3639
Making A Purchase - Making a purchase could not be easier. Just browse Williamson-shop.com, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on 'Order' and you will be asked for a few details that we need to be able to satisfy the order.
We accept most major Debit & Credit cards as payment. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax and telephone or over the Internet.
Pictures and descriptions are intended to be used as a guide only, some pictures may be representations of the product only and may also include other products from the item's range - this does not imply that they are part of the package/item being sold, versions may also change over time.
Please note that prices are subject to change and only prices shown at checkout are guaranteed.
Delivery Schedule - Our aim is to despatch stock items to you within 3 business days.
Deliveries - If our carriers (UPS, Royal Mail) attempt to deliver your goods and no recipient was available to take delivery, they will take your goods back to their local depot and hold your package for up to 5 working days, if the package has not been successfully delivered within the time given, the order will be returned back to us and classed as a failed delivery. If your order has been classed as a failed delivery, we can either re-send your order (at your cost) or a refund will be issued for the order less any delivery costs incurred by us.
Air Mail (International shipments):-
Williamson an "Air Mail" service that will arrive in 6 to 10 business days for *MOST* countries, however delivery times of up to a month or more are not uncommon. Delivery times will vary according to the destination and the speed of your country's postal system. There is no tracking number available. Due to airmail restrictions, we are unable to ship most chemicals (liquids and aerosols). We will remove these items from your order if they cannot be shipped through the mail. There are some countries that we cannot ship to for which Williamson cannot be held responsible.
Williamson is not responsible for any duties or customs fees imposed when your items arrive. Williamson are obliged to declare the contents and item values on the customs form. We are a business and we cannot mark your package as a "gift".
PLEASE NOTE: These shipments are NOT INSURED against loss or damage. If your package fails to arrive or arrives damaged, Williamson will NOT issue a replacement or refund.
All shipping and handling costs are additional to prices shown.
Additional shipping charges to our standard rate, usually apply to places off the UK mainland, Scottish Highlands and its Islands, IOM, IOW, and so on. Basically if an address is only available via boat, ferry, plane etc. its considered off the UK mainland by all carrier/delivery companies and will incur extra shipping and handling charges. If in doubt, please contact us .
Back Orders - In the event your item is not in stock, we will back order for you.
Tax Charges - For orders made from the UK or the European Union, 20% VAT is added. We will require details of VAT Reg. number to enable us to charge zero VAT to EU companies.
Credit Card Security - All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our offices. They are not held in clear text on any web site. This site is also protected by a Secure Server.
Reaching Us - If you need to reach us, please email us on firstname.lastname@example.org. Alternatively, you can call on 0845 226 3638 or fax us on 0845 226 3639 or write to us at The Williamson Manufacturing Company Ltd, Aviation House, The Street, Poynings, West Sussex BN45 7AQ
Warranty:- Williamson Manufacturing Company Ltd (the “Company”) provides the following warranty as applicable to the products sold to all customers. The Company warrants that the products are free from defects in material and workmanship for a period of one (1) year from the date of shipment (this “Warranty”). This Warranty applies only to the replacement or repair of such parts when returned to the Company, freight prepaid and found to be defective upon factory inspection.
The tubing is considered expendable and not covered under Warranty.
This Warranty does not extend to free or subsidised cost samples or to the products which have been subjected to misuse, abuse or neglect, or have been improperly stored or maintained or modified without authorization.
In case a customer uses the product with any parts that the Company does not adopt or provide officially, such product is considered modified without authorization, and Warranty does not cover the product so modified, nor shall all certifications including CE Marking and Underwriters Laboratories (UL) be considered valid with respect to such modified product.
This Warranty does not cover any consequential damages resulting from a defect of the products or
any liability resulting from the performance of the products.
Returns Policy - In the unlikely event that you are unhappy with any of the products you purchase from Williamson-Shop.com please call 0845 226 3638. There is a 20% restocking fee for standard stock items, but for manufactured products or special ordered products we cannot accept product return. Please check with our office if you are unsure whether a product is a standard stock item or not.
For our full terms & conditions please contact us on 0845-226-3638.